Great Customer Experience in Asia: from WeChat empowered Contact Centers to Robotic Process Automation adoption

Committee Meeting
ICT
 
Date and Time: 
28 Oct 2016
08:30 to 10:00
Address: 
FCCS Meeting Room, 541 Orchard Road, #09-01 Liat Towers, Singapore
Registration Dates: 
01 Sep 2016
to
27 Oct 2016

Please note that this event is fully booked.

Social media and Internet of Things (IoT) are definitely shaping the digital transformation tsunami with the rapid emergence of new digital players in the sharing economy.

 

The adoption of such enablers is primarily driven by a great customer experience.

 

Though Social Media is offering new effective ways for customer engagement, mass deployment of IoT devices is providing great insights into customer behaviour.

 

Moreover and whilst ambition to achieve the best customer experience takes precedence, companies need to continue improving their business performance and productivity.

 

Orange will share its experience in accompanying a large Chinese kitchen appliance manufacturer in integrating the WeChat platform as part of their contact centre omnichannel transformation. We will also share how data provided by IoT devices can be leveraged to increase customer experience.

 

Finally, we’ll update you on the latest developments in Robotic Automation Process (RPA) helping companies to offload repetitive tasks from their employees, and hence making your business more customer centric.

About the Speaker:

  • Haytham Sawalhy, General Manager APAC Orange Application for Business, a subsidiary of Orange

Haytham leads the Orange Applications for Business strategic business unit in Asia with the focus around customer experience, IoT/M2M, Analytics/Big Data and transportation solutions.

He is passionate about innovation and is recognized by his peers for his entrepreneurial spirit.

Prior to joining Orange Business Services, Haytham built a wealth of experience in delivering large and complex IT projects over a period of 10 years, working for large IT services companies in France.

He has over 15 years of experience in IT and communication industry, spanning technical areas, business management, sales and marketing, operations and strategic planning.

 

 

- Please note that this event is restricted to French Chamber members only -


Please note that photographs and videos may be taken during the event for news and publicity purposes.


Registration

Registration are now closed.